Effective training ensures your investment get the best
return
CTintegrators training is provided in your office using both
Real-time and PowerPoint presentation techniques to ensure
the most beneficial learning for your staff. Training
courses are $200 - $400 per course, with up to 10 students
per class.
Typically classes are 1-2 hours. Wave IP classes offered
are:
Basic User, Advanced User, Contact Center Agent and Contact
Center Supervisor,
Basic
Administration,
Global Administration.
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Basic User |
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Advance User |
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Contact Center Agent |
This course provides an overview of the Wave IP system and
reviews phone feature, ViewPoint Desktop management, Visual
Voice Mail, Call Handling, Presence Management, Contact
Management and IMpulse IM client.
Prerequisite: None
Time: 1.5hrs
Cost $200
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With this course users receive additional training on
Advanced Call routing, Conferencing, Call Rules, Call
Recording, Softphone, & WaveMail Integration.
Prerequisite: Basic User
Time: 1.0hrs
Cost $200 |
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The Wave Contact Center
course, provides an overview of the Contact Center
capabilities, call routing, sign-in/sign-out, advanced
transfer skills, Queue Monitoring and overview of reporting.
Prerequisite: Basic User
Time: 1.0hrs
Cost $200 |
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Contact Center Supervisor |
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Basic Administration |
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Global/System Administration |
The Supervisor course goes in depth on Call Center Routing,
Queue Management, Reporting, Skills Based Routing, Call
Recording, and Real-time Monitoring.
Prerequisite: Advance User, Contact Center agent
Time: 1.0hrs
Cost $300
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Basic Admin course
reviews details of User Administration, Auto Attendants,
Folder sharing, WaveMail, IMpulse, Hunt Groups, System
Backup, and System Restarts.
Prerequisite: Advance User
Time: 2.0hrs
Cost $300 |
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System Admin
course assumes intimate knowledge of Wave operation & understanding of Telephony. Designed for high level
administration, and troubleshooting, including Trunk
configurations for T1 and SIP services.
Prerequisite: Basic Administration
Time: 3.0hrs
Cost $400 |
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