Contact Center is an add-on application integrated with the
familiar ViewPoint desktop call management client. It lets
any organization provide a higher level of customer service
through more efficient management of calls and customers. It
gives any organization the ability to handle calls in a way
that makes customers feel like VIPs, not like just the next
person in line.
Some of the key features include:
Point and click queue & routing configuration, no
programming required – handle prospects for one
product one way; repeat customers another way.
Use skills-based routing to put the right customers
on the phone with those members of your staff best
able to help them.
When the lines get busy, designate additional
staffers as “overflow agents.”
Help VIP get the service they need more quickly
through priority call routing, and when they need to
hang up and call you back, last agent routing gets
them off of hold and in touch with whoever they
spoke with last.
Managers and supervisors have complete control
over how calls are being handled, with full Coach /
Monitor / Join capabilities
Over 30 Comprehensive Contact Center Reports
Contact Center Brochure