Base applications, such as Auto Attendant, Call Recording and Unified Messaging, are included at no extra cost. Wave ViewPoint™, the award-winning desktop communications tool, is included for all users, providing control over every aspect of every call on both the PC desktop and the telephone.

• ViewPoint Desktop Call Management ViewPoint is the intuitive call handling software that makes it easy to place and transfer calls and manage contacts with drag-and-drop simplicity. ViewPoint imports contacts from your Microsoft Outlook directory, making it easy to search for phone numbers. Make and share notes about a particular call, and bookmark sections of a voicemail message to identify critical parts of a call.
• Visual Voicemail View and manage your voicemail messages using ViewPoint. Wave Voicemail supports up to 10,000 mailboxes.
• Presence Management Using ViewPoint, check the availability of everyone using Wave. Confirm if a colleague is at a meeting, traveling or available by phone before initiating a call or conference or forwarding a call to that individual.
• Call Recording Record all calls, calls on demand, or on a customized schedule with a single mouse click to confirm customer orders, support compliance efforts and facilitate training and coaching.
• Recording Archive server lets you store years of recorded conversations and voicemail on your own standalone SQL server for fast search and retrieval.
• Auto Attendant Provide a professional call experience by directing prospects, customers and business partners to the right person or department, without the intervention or cost of an operator.
• IMpulse Instant Messenger is a powerful secure IM client with enterprise level features.
• Wave Softphone is included with each installation of ViewPoint at no additional cost if the user also has a desk phone. This means he/she can take the Wave phone system on-the-road.
• Unified Messaging Let users manage email and voicemail messages through a single desktop interface such as Outlook.
• WaveMail allows even tighter integration with Microsoft Exchange to manage voicemail and contacts.
• Interactive Voice Response (IVR) lets you customize your caller experience.
• Wave Global Administrator™ This intuitive, Web-based management tool makes it easy to set up the system, handle moves, adds and changes, and administer applications licenses. Global Administrator includes robust diagnostic and monitoring capabilities.
• Wave Client API is a complete development platform providing all the tools needed to construct your own .NET application.
• System Reporting lets you document and monitor how the Wave is used and managed.