|
|
Unlike solutions that offer support for adding
IP applications at a later date, but which
require additional servers and other components
— not to mention long deployment schedules and
business disruption — Wave is unique in its
Applications Inside™ architecture. Wave’s
portfolio of embedded applications is included
“in the box” with every Wave IP 2500 system. You
choose what you need, when you need it. |
|
Base Applications
Base applications, such as Auto Attendant, Call
Recording and Unified Messaging, are included at
no extra cost. Wave ViewPoint™, the
award-winning desktop communications tool, is
included for all users, providing control over
every aspect of every call on both the PC
desktop and the telephone.
-
ViewPoint Desktop Call Management
ViewPoint is the intuitive call handling
software that makes it easy to place and
transfer calls and manage contacts with
drag-and-drop simplicity. ViewPoint imports
contacts from your Microsoft Outlook
directory, making it easy to search for
phone numbers. Make and share notes about a
particular call, and bookmark sections of a
voicemail message to identify critical parts
of a call.
-
Visual Voicemail View and
manage your voicemail messages using
ViewPoint. Wave Voicemail supports up to
10,000 mailboxes.
-
Unified Messaging Let users
manage email and voicemail messages through
a single desktop interface such as Outlook.
-
Presence Management Using
ViewPoint, check the availability of
everyone using Wave. Confirm if a colleague
is at a meeting, traveling or available by
phone before initiating a call or conference
or forwarding a call to that individual.
-
Call Recording Record all
calls, calls on demand, or on a customized
schedule with a single mouse click to
confirm customer orders, support compliance
efforts and facilitate training and
coaching.
-
Auto Attendant Provide a
professional call experience by directing
prospects, customers and business partners
to the right person or department, without
the intervention or cost of an operator.
-
Wave Global Administrator™
This intuitive, Web-based management tool
makes it easy to set up the system, handle
moves, adds and changes, and administer
applications licenses. Global Administrator
includes robust diagnostic and monitoring
capabilities.
|
Add-On Applications
Optional add-on applications are pre-installed
and ready-to-run. They can be licensed and
dynamically launched at any time. The free
30-day trial license lets you try each
application before you buy.
-
Wave Contact Center™
Optimized for any business unit that
interacts with customers such as technical
support, inside sales, and customer service.
Wave Contact center agents can be located
wherever there is an Internet connection —
at headquarters, in a branch office, or at
home. Agents use the same ViewPoint
application with which they are already
familiar. Administrators maximize customer
satisfaction and agent performance with
enterprise-level contact routing and
queuing. Advanced monitoring and reporting
on virtually any aspect of
contact center operations are included.
-
Wave Conference Manager™
Provides complete “meet me” conferencing
support for up to 60 parties, plus unlimited
“listen only” conferencing, without the
added costs of a third-party conference
service provider. Users can also create
multi-party conferences on the fly
using ViewPoint.
-
Wave Fax Manager™ An
integrated fax server supports inbound and
outbound faxing.
-
Wave Voice Server™ This
fully-integrated voice application server
enables you
to develop and deploy customer-friendly
business-enhancing, self-service
applications. As business needs evolve, use
Wave Voice Server to create your own library
of value-added speech-enabled applications.
|
|