Optional add-on applications are pre-installed and
ready-to-run. They can be licensed and dynamically launched
at any time. The free 30-day trial license lets you try each
application before you buy.
If you’d like to use it , just give us a call and we’ll send you
a permanent license key to turn it on and make it available
to your users.
Wave Contact Center™ Optimized for any
business unit that interacts with customers such as
technical support, inside sales, and customer service.
Wave Contact center agents can be located wherever there
is an Internet connection — at headquarters, in a branch
office, or at home. Agents use the same ViewPoint
application with which they are already familiar.
Administrators maximize customer satisfaction and agent
performance with enterprise-level contact routing and
queuing. Advanced monitoring and reporting on virtually
any aspect of contact center operations are included.
Wave Call Reporter
provides 30+ standard reports for System, User and
Contact Center management.
Call Classifier is an easy to use
advanced call routing tool, letting information
collected from the caller provide specific information
which can be retrieve from a ODBC database and present
real-time to an agent or manager.
Wave LiveImage Backup - uses full
and incremental snapshots to provide high availability
in the event of a disaster. Images can be restored in as
little as 20 minutes for full system functionality and
can be stored locally, or off-site for security.Wave Fax Manager™An integrated fax server supports inbound and fax-on-demand
Server™This fully-integrated voice application server enables you to develop and deploy customer-friendly
business-enhancing, self-service applications. As business needs evolve, use Wave Voice Server to create your own library of value-added speech-enabled
Interactive Voice Response
lets you customize your caller experience.
Tracker lets you find the ROI on your marketing and
advertising so you can optimize funds.SIP Trunking
provides pure SIP configurations end-to-end. Reducing
overall costs and infrastructure headaches.
networking of dial plans and configuration of user data,
features, voicemail and status across dozens or hundreds